home *** CD-ROM | disk | FTP | other *** search
- @065 CHAP 10
-
- ┌───────────────────────────────────────────────┐
- │USEFUL TELEPHONE HELP LINES AND INTERNET SITES:│
- └───────────────────────────────────────────────┘
-
- TELEPHONE HOTLINES. The SBA and several other government
- agencies maintain toll-free telephone "hotline" information
- services to assist businesses and taxpayers. Some of the
- more important ones to know about are the following:
-
- . SBA Answer Desk: 1-800/827-5722 (or 1-800-UASK-SBA)
-
- This is the toll-free number of a new small business
- information and referral service offered by the SBA,
- which you can call from anywhere in the continental
- United States, except Washington, D.C. In the
- District of Columbia, call 653-7561.
-
- This answer desk is a system providing voice mail
- messages on a wide variety of small business subjects.
-
- . SBA On-Line: The SBA has set up its first electronic
- bulletin board system, called SBA On-Line, to help
- distribute information about its services and publi-
- cations. There is no charge for this service. You
- can browse through various files remotely or download
- them, for free, to your computer. Even the phone
- lines for this BBS are toll-free. To log on, dial:
-
- - 1-800-697-INFO (for 2400 or 9600 baud service)
-
- . Small Business Hotline: 1-800/424-5201
-
- This toll-free line is a specialized free service
- offered by the Export-Import Bank to small exporters
- needing general information or problem-solving assis-
- tance relating to doing business abroad. It provides
- information on export credit and on assistance avail-
- able from other government agencies and the private
- sector.
-
- . Interagency Trade Information Center: 1-800/USA-TRADE
-
- (For general information on exporting, provided by
- various U.S. government agencies.)
-
- NOTE: For information on taxes and other aspects of
- doing business in various foreign countries, the ac-
- counting firm of Ernst & Young publishes a series of
- booklets for each of a large number of countries.
- To obtain one of these country guides, call or write
- the Ernst & Young office near you. (Ernst & Young
- offices are located in most major cities and in al-
- most every state.)
-
-
- . EPA Small Business Ombudsman: 1-800/368-5888 (or, if
- busy, try 1-703/305-5938)
-
- Like certain Scandinavian countries, the Environmen-
- tal Protection Agency now has a "Small Business
- Ombudsman" to give easier access to the EPA, help
- you comply with EPA regulations, and make sure you
- are fairly treated in any disputes with the EPA.
-
- . Internal Revenue Service National Toll-Free Line:
- 1-800/TAX-FORM
-
- Use this number (1-800/829-3676) to obtain IRS tax
- forms, publications, etc. The IRS also puts on free
- small business workshops nationwide. To call for a
- reservation, use the IRS national toll-free number.
-
- . Americans with Disabilities Act information: For in-
- formation on ADA, call the U.S. Justice Department's
- information line: 1-202/514-0301
-
- . Social Security Administration: 1-800/772-1213
-
- If you want to find out what records the Social
- Security Administration (SSA) has of your earnings
- and your projected benefits at retirement age, you
- can file a simple form requesting a detailed print-
- out of this information (and hopefully find they
- haven't lost your files). This is something every-
- one should do once every few years, since, if the
- SSA has made a serious mistake in your earnings
- record, you have only a limited number of years in
- which you can contact them and have your record
- corrected.
-
- To obtain the request form, call the above toll-free
- number. Or, if you prefer, you can write the SSA for
- this form at:
-
- Consumer Information Center
- Department 72
- Pueblo, Colorado 81009
-
- @CODE: CA
- . California Franchise Tax Board Information Center
- Phone Numbers:
-
- In California, call (toll-free):
-
- . From Area Codes 209, 408, 415, 707, and 916:
- 1-800/852-7050
- . From elsewhere: 1-800/852-5711
-
- From outside of California call: 1-800/852-5711
-
- @CODE:OF
- @CODE: HI
- . Hawaii Business Action Center (One-stop center for
- all state permits at 1130 N. Nimitz Hwy., Suite
- A-254, in Honolulu)
-
- From Oahu, call: 1-808/586-2545
- Neighbor Islands Toll Free Number: 1-800/225-6723
-
- . Hawaii Small Business Information Service
- (Honolulu): 1-808/586-2600
- Neighbor Islands Toll Free Number: 1-800/541-3289
-
- @CODE:OF
- @CODE: WS
- . Wisconsin has announced an automated forms and docu-
- ments retrieval system, "Fax-a-form," available for
- use by anyone with a fax machine. The system provides
- access to a telephone menu that allows you to select
- Wisconsin tax forms and publications and have them
- faxed back to you, and is available 24 hours every day.
- The telephone number for Fax-a-form is (608) 261-6229.
-
- @CODE:OF
-
- HELPFUL INTERNET AND WORLD WIDE WEB SITES (MODEM AND
- INTERNET ACCESS REQUIRED):
-
- Many businesses, government and nonprofit organizations have
- set up home pages (or "storefronts") on the World Wide Web
- of the Internet, where you can browse through or download
- information, view videos and catalogues, and place orders
- for merchandise, in some cases. Some of the more useful
- sites for small businesses include the ones listed below.
-
- FEDERAL GOVERNMENT:
-
- . FED WORLD -- This is the central clearing site for
- Internet sites that are related to the federal govern-
- ment. It's a good place to start to locate and review
- available information for a wide array of federal
- agencies and departments. Its Web address is:
- http://www.fedworld.gov
-
- . SBA ONLINE -- The Small Business Administration has
- a Web site, providing tips for starting, financing,
- and expanding a small business, at the following
- Web address: http://www.sbaonline.sba.gov
-
- It includes links to other Web sites, including a
- nifty new "U.S. Business Advisor" site that is under
- construction at present.
-
- . IRS -- Even the Internal Revenue Service now has a Web
- site from which you can download tax forms and instruc-
- tions and obtain other tax information. You can download
- forms and other items to your computer and print them out
- later. The IRS Web address is: http://www.irs.ustreas.gov/
-
- . EDGAR -- The SEC (U.S. Securities and Exchange Commis-
- sion) Web site contains corporate filings that have
- been submitted to the SEC under the securities laws,
- including 10K's, 10Q's and other forms. EDGAR's
- address is: http://www.town.hall.org/edgar/edgar.html
-
- . THE WHITE HOUSE -- The Clinton Administration has set
- up this popular Internet site, which offers informa-
- on many areas of the executive branch of the federal
- government, among other things. The address on the
- Web is: http://www.whitehouse.gov
-
- . THOMAS -- Not to be outdone by the executive branch,
- the U.S. Congress has set up THOMAS, a huge collection
- of accessible information about the workings of the
- Congress, including the full text of House and Senate
- legislation. You can now read the full text of pending
- bills for yourself, without need to hire an expensive
- and Gucci-shod Washington lobbyist to tell you what is
- in a proposed new bill. THOMAS can be reached at:
- http://thomas.loc.gov
-
- STATE GOVERNMENTS:
-
- . STATE INFORMATION -- You can now access a wide range
- of business and tax information for any of the states
- via the Internet. In most states, you can now directly
- access the state's laws, download tax forms, and access
- on-screen information on a wide range of business, tax
- and regulatory subjects. A good starting point for a
- search of state Web sites is the following "Yahoo" Web
- site, which lists all of the states -- simply click on
- the state whose governmental information you wish to
- peruse: http://www.yahoo.com/Government/U_S__States/
-
- @CODE: CA
- . CALIFORNIA TAXES -- The California Franchise Tax Board
- maintains a World Wide Web site, which contains nearly
- all state tax forms, instructions, and publications,
- which you may download for free. AlSO, The FTB has even
- created its own CD-ROM containing California tax forms,
- which you can obtain. The FTB's Web address is:
- http://www.ftb.ca.gov
-
- . CALIFORNIA STATE BOARD OF EQUALIZATION (SBE). The SBE,
- which administers the sales and use tax and many other
- California taxes, now has a Web site, from which users
- can obtain sales/use tax rates in any of the state's
- counties and other information. The SBE's Web address
- is: http://www.boe.ca.gov/boe/
-
- . CALIFORNIA OFFICE OF SMALL BUSINESS -- This Web site
- provides information on 3 areas: (1) Financial assist-
- ance, (2) the California Small Development Center Prog-
- ram, and (3) the Marketing and Advocacy Division. Its
- Web address is: http://www.ca.gov/commerce/sb_home.html
-
- . CALIFORNIA ELECTRONIC ADDRESSES -- You can get a com-
- prehensive listing of over 160 California Government
- electronic addresses by downloading a text file over
- the Internet. For details on downloading this copy-
- righted information, go to the following Web site:
- http://www.cpsr.org/dox/cegi.html
-
- @CODE:OF
- @CODE: WA
- . WASHINGTON STATE -- The state of Washington maintains
- a number of Web sites, including sites for the legis-
- lature, the governor's office, and the secretary of
- state. You may need the Adobe Acrobat file viewer to
- read some of the information. For links to all state
- agencies, go to the following Web address:
- http://www.wa.gov/
-
- @CODE:OF
- PRIVATE SITES:
-
- . YAHOO -- The ultimate roadmap to the Web. It is an
- enormous index to the Web and includes an excellent
- search engine, to help you get to the information
- you need, business-related or otherwise. Its Web
- address is: http://www.yahoo.com
-
- . WWW VIRTUAL LIBRARY -- Add this site to your Web sites
- hotlist! It contains a collection of lists of sites
- kept by various parties throughout the world, on almost
- any conceivable subject area. You can link directly to
- any of those sites, including business-related ones, for
- lists of useful sites on the topics of your choice. It's
- like an index of indexes, and a great place to start your
- research on any subject. Its address on the Web is:
-
- http://www.w3.org/hypertext/datasources/bysubject/overview.html
-
- . UCSD LIBRARY -- The University of California at San
- Diego library makes available a reference shelf with
- much information that can be useful to businesses. Its
- various menu options include dictionaries, encycloped-
- ias and a facility for linking to the United Nations
- to get the United Nations Currency Exchange Rates.
- Address on the Web is: http://www.ucsd.edu
-
- . MARKET RESEARCH -- Two key sites for locating companies
- that are on the Net are BizWeb and the Commercial Sites
- Index. BizWeb is sort of a "yellow pages" listing of
- of companies, arranged by category, but also includes a
- handy search engine. The Commercial Sites Index lists
- thousands of companies that have set up a home page on
- the Net. Access BizWeb at: http://www.bizweb.com
- or Commercial Sites Index at: http://www.directory.net
-
- . ENTREPRENEURS ON THE WEB -- This site contains a wide
- range of resource information on different aspects of
- running a business, and includes links to other legal
- and business sites. Its Internet address is:
- http://sashimi.wwa.com/~notime/eotw/eotw.html
-
- . ENTREPRENEURIAL EDGE ONLINE -- Contains numerous modules
- of advice on many aspects of starting or running a small
- business, plus links to many other useful home pages.
- Address: http://www.edgeonline.com/
-
- . ONLINE SERVICES' SITES -- If you have memberships on
- America Online, Compuserve, Prodigy, or the Microsoft
- Network, contact some or all of the following sites:
-
- -- America Online: Go to the area on AOL known as the
- Entrepreneur Zone, which provides a number of business
- information services and content providers, such as
- business magazines. Keyword: ezone
-
- -- Compuserve: The Working from Home Forum contains
- a wide range of downloadable software, and you can
- interact with other home-based entrepreneurs to exchange
- ideas and information. Go: work
-
- -- Prodigy: On the Prodigy service, the main business
- bulletin board and discussion group area is the Entre-
- preneur Exchange. Jump: entrepreneur exchange
-
- -- Microsoft Network: The business information publish-
- ing giant, Commerce Clearing House (CCH), maintains an
- area on the MSN called the CCH Business Owner's Toolkit,
- which offers a wide range of basic information on business
- laws and taxes. Go word: CCH
-
- @CODE: CA
- . CALIFORNIA STATE BAR -- The State Bar maintains a
- Web site, with information for lawyers, including the
- complete text of the Rules of Professional Conduct
- and the State Bar Act, at: http://www.calbar.org
-
- . CALIFORNIA CONSTITUTION AND CODES OUTLINE. This private
- experimental search engine permits you to do your own
- legal research, by searching the California Constitution
- and statutory Codes, including tables of contents, and
- directories you can browse. Its Web location is:
- http://www.jhhw.com/codes/index.html
-
- @CODE:OF